Frequently Asked Questions.
Everything you need to know about our products, policies, and partnerships.
Our standard 2-year manufacturer warranty covers driver and LED chip failure under normal operating conditions. It excludes physical damage, water ingress (for non-IP rated fixtures), unauthorized modifications, and installation by non-approved technicians.
Yes. Our approved dealers have direct access to our technical team for installation guidance and troubleshooting. End-users are supported through our local dealer network to ensure proper handling and setup.
Jetline Smart Engine fixtures connect directly to your local 2.4GHz Wi-Fi network without requiring a separate hub. Simply install our app, turn on the fixture, and follow the on-screen instructions to add it to your mesh network and connect with voice assistants like Amazon Alexa or Google Assistant.
Registered dealers can order directly through our B2B portal or by contacting their dedicated regional manager. We offer tiered pricing based on volume. Standard bulk orders are processed and dispatched within 48-72 hours.
For in-stock items, we offer Pan-India delivery within 5-7 business days. Custom or highly specialized architectural lighting orders may have a lead time of 2-3 weeks. Expedited shipping is available upon request for an additional fee.
We accept returns for defective items within 7 days of delivery for a full replacement. For non-defective returns (e.g., ordering the wrong fixture), a restocking fee applies and the item must be in its original, unopened packaging.
Our premium LED chips and proprietary drivers are engineered for 50,000+ hours of continuous use. They carry standard CE and RoHS certifications, ensuring compliance with international safety and quality standards.
We offer flexible payment terms for our established B2B partners, typically Net-30 after credit approval. Initial orders require an upfront deposit or proforma payment to establish the dealer account.